Privacy Policy

Last updated: April 13, 2026

NeverMiss ("we," "our," or "us") operates the website nevermisshq.com and provides AI-powered automation services for home service businesses. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website and services.

1. Information We Collect

We collect information in the following ways:

Information you provide directly:

• Name, email address, phone number, and business name when you contact us or sign up for our services
• Business information including industry, service area, and operational details
• Payment and billing information processed through our payment providers

Information collected through our services:

• Phone call recordings, transcripts, and metadata when using our AI call answering service
• Caller information including phone numbers, names, and call details captured during calls
• CRM data and lead information processed through our automation workflows
• SMS and text message content sent through our systems

Information collected automatically:

• Device information, browser type, IP address, and operating system
• Usage data such as pages visited, time spent on pages, and referral sources

2. How We Use Your Information

We use the information we collect to:

• Provide, operate, and improve our AI automation services
• Process and manage phone calls on behalf of your business
• Send call summaries, lead notifications, and service updates
• Automate lead follow-up, quote chasing, and CRM workflows
• Communicate with you about your account, billing, and support requests
• Analyze service performance and generate reports
• Comply with legal obligations

3. Data Storage and Security

Your data is stored on secure, cloud-based infrastructure. We implement industry-standard security measures including encryption in transit (TLS/SSL) and at rest to protect your information. Call recordings and transcripts are stored securely and access is restricted to authorized personnel only.

We retain your data for as long as your account is active or as needed to provide you services. Upon termination of your account, we will delete or anonymize your data within 90 days, unless we are required to retain it for legal or regulatory purposes.

4. Third-Party Services

We use the following third-party services to deliver our platform. Each processes data according to their own privacy policies:

• Vapi — AI voice agent platform used to handle and process phone calls
• Twilio — Telecommunications provider used for phone number provisioning, call routing, and SMS messaging
• ElevenLabs — Text-to-speech provider used to generate natural-sounding AI voice responses
• OpenAI — AI language model provider used for natural language understanding and conversation processing
• Google Workspace — Used for data storage, CRM integrations, and internal operations
• Make.com — Automation platform used to orchestrate workflows between services
• Zapier — Automation platform used for workflow integrations between services
• n8n — Workflow automation platform used for data processing and integrations
• Anthropic (Claude) — AI language model provider used for conversation processing and intelligent automation

We do not sell your personal information to third parties. We only share data with third-party services as necessary to operate our platform.

5. Cookies and Tracking

Our website may use cookies and similar tracking technologies to improve your browsing experience and analyze website traffic. These may include:

• Essential cookies — Required for the website to function properly
• Analytics cookies — Help us understand how visitors interact with our website

You can control cookie preferences through your browser settings. Disabling cookies may affect certain website functionality.

6. Your Rights (GDPR and CCPA)

Depending on your location, you may have the following rights regarding your personal data:

• Access — Request a copy of the personal data we hold about you
• Rectification — Request correction of inaccurate personal data
• Deletion — Request deletion of your personal data
• Portability — Request a copy of your data in a portable format
• Restriction — Request restriction of processing of your personal data
• Objection — Object to the processing of your personal data
• Opt-out of sale — We do not sell personal data, but you may request confirmation

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within 30 days.

7. Data Processing for Clients

When we process phone calls and customer data on behalf of our business clients, we act as a data processor. Our clients remain the data controllers for their customer information. We process this data solely in accordance with our service agreement and our clients' instructions.

8. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child, we will delete it promptly.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page with a revised "Last updated" date. Your continued use of our services after changes are posted constitutes acceptance of the updated policy.

10. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

NeverMiss
Nottingham, United Kingdom
Email: [email protected]
Website: nevermisshq.com